Frequently asked questions.

What are the shipping costs and estimated delivery time?

We offer standard or express shipping, standard shipping is offered at a flat rate of $9 and express $12. All orders over $99 receive free shipping. We currently ship Australia wide only.

All orders are processed within 3 business days. Expected delivery is 3 to 5 business days Australia wide. We do our best to keep stock levels up to date online, however we are a small business that handmakes all products in small batches. If you place an order and a product has just gone out of stock or is currently in production we will contact you about potential delivery delays and we are happy to work out the best way forward for your order. 

Can I return my items?

Sweet Heat Co is committed to delivering a quality product, if you have any issues with your order please contact us to let us know so we can continue to improve our products and delivery methods.

Please contact us at admin@sweetheat.com.au if you are unhappy with your products and we will work out a return and refund for your products as necessary. 

Interested in Stocking our products?

We want to hear from you! We can also supply commercial quantities of our products to cafes and restaurants, please contact us to discuss pricing and quantities. 

Any other questions?